Database Services Manager - Anaheim, California job with Marshall B. Ketchum University | 2891266 (2023)

MBKU is a private, non-profit, accredited educational institution, located in Fullerton, California. MBKU is a comprehensive health care university, built upon a legacy of over 110 years of academic excellence and clinical education.

The founder of the Southern California College of Optometry, Marshall B. Ketchum, was a medical doctor, pharmacist, and passionate advocate for medical education. The mission of MBKU is to educate caring, inspired health care professionals who are prepared to deliver collaborative, patient- centric health care in an inter-professional environment.

Created as the Southern California College of Optometry, and expanded to offer a range of inter- professional programs and health care initiatives, MBKU also has a School of Physician Assistant Studies and a College of Pharmacy. This is an exciting time for health care, for medical innovation and education, and for our community. We believe the future is bright, and look forward to advancing it together.

JOB SUMMARY

Under the direction of the Vice President for University Advancement, the Data Services Manager (DSM) is responsible for the maintenance and proper use of the organization’s The Raiser’s Edge database (RE). This individual will provide support to the University Advancement team in the daily utilization of the RE database by providing skilled support to the fundraising team with an emphasis on gift administration & data management, including gift entry, gift receipting, report management, list queries/exports, database updates and the online/web-based giving presence. This individual will maintain the overall quality and integrity of the RE, including working with Blackbaud support staff to troubleshoot problems with the database and remain current with updates to the system. It is a fast-paced position that requires proficiency with Raiser’s Edge (or a similar donor/alumni database program), Microsoft Excel and Word, as well as a keen eye to detail and the ability to multi-task.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage all database information through Raiser’s Edge (RE) and Raiser’s Edge NXT (RENXT) and utilize all features available through the RE contract for MBKU.
• Create, update and maintain donor and alumni records, complete data entry for gifts and pledges in a timely manner and process necessary paperwork and batches accurately and in accordance with IRS and MBKU guidelines.
• Manage regular reconciliation and fund alignment with Accounting Office, including posting to the general ledger, documentation for auditors, and fiscal year reports to ensure accounts are balanced.
• Work collaboratively with development staff to prepare and send donor solicitations, pledge invoices and other necessary gift paperwork for gifts and pledges.
• Prepare, track, print, and mail all gift acknowledgments.
• Responsible for uploading of private grant narratives and budgets into the proposal module of RE and budgets and guest lists into the RE events module.
• Receive, evaluate, verify and update all data changes in RE as they are reported by development, student affairs and other campus staff and faculty.
• Evaluate, verify and update records based on returned mail, RE Online Express out-outs, constituent self-reporting from and other sources.
• Search and locate lost alumni and other constituents. Evaluate and verify data whenever needed by telephone, mail, email and other ways to maintain data integrity.
• Assure the accuracy of data within Raiser’s Edge by utilizing data entry standards and processes to enhance productivity and by performing regular periodic auditing and clean-up of data, utilizing tools like RE Address Finder and Deceased Finder programs to maintain data integrity.
• Refine and enhance documentation of The Raiser’s Edge for use by the data services manager and other relevant users that gives details as to the ways our organization uses it and why.
• Create new campaigns, appeals, and events in database and create event registration and donor forms for RE Online Express and the website.
• Work collaboratively with university IT staff to successfully migrate alumni data annually to RE.
• Organize and prepare data to prepare Donor Endowment Reports and Donor Impact Reports annually including honor roll, benefactor lists, charts and graphs.
• Maintain a variety of rosters, including faculty and staff, Board of Trustees, and Committees in RE.
• Abide by professional confidentiality guidelines by only sharing client information within the organization when it meets the need of the client.
• Willing and able to evaluate and implement other development technology as needed.
• Provide RE training and support to other UA and university staff on an “as needed” basis.
• Other duties as necessary.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 2+ years experience in a similar position using RE, RE NXT or a similar donor prospect management system in a non-profit higher education environment.
• Familiarity and experience with direct mail, monthly and workplace giving and other fundraising techniques.
• Excellent computer skills and database management proficiency.
• Detail-oriented, highly organized; able to set and meet goals and deadlines and to produce accurate work.
• Strong data analysis, organizational, communication, administrative, and computer skills required.
• Professional attitude; team player; able to collaborate to set and meet team goals and deadlines.
• Ability to exercise considerable judgment and discretion in establishing and maintaining confidentiality and good working relationships.
• Ability to collaborate with colleagues throughout the university and external partners.
• Ability to attend occasional evening and weekend events and work overtime, as required.
• Excellent interpersonal and customer service skills.
• Strong written and verbal communication skills.
• Awareness of the confidentiality of our work

MACHINES,TOOLS,EQUIPMENT,ELECTRONIC DEVICES AND SOFTWARE:

• Raisers Edge or a similar donor and alumni database.
• Microsoft Office Suite including Word, Excel, PowerPoint and Outlook.

EDUCATION AND/OR EXPERIENCE

• Bachelors Degree or 3+ years of experience at a non-profit organization in a similar position.
• Completion of Raisers Edge or a similar donor and alumni database training.
• Knowledge of gift types and detailed understanding of IRS charitable giving guidelines.
• Intermediate or higher-level proficiency in Microsoft Office Word, Excel, Power Point

Preferred:

• Experience working with an alumni and donor database.
• Valid California Drivers license and reliable means of transportation.

BENEFITS

MBKU provides an excellent benefits package including medical, dental, and life insurance, free vision exams, short and long term disability, generous paid time off plans, and a university-sponsored retirement plan. See our website under Employment for more details regarding benefits of working for MBKU (www.ketchum.edu).

NON-DISCRIMINATION STATEMENT

MBKU is an equal opportunity employer; requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

MBKU is committed to providing an environment in which all individuals are treated with respect and professionalism. In accordance with applicable federal and state laws, it is University policy to prevent the unlawful discrimination against students, applicants for admission, employees, applicants for employment and patients requesting treatment on the basis of race, color, national origin, sex, disability, age or any other characteristic protected by applicable law. The University also prohibits sexual harassment and harassment on any of the above bases (please refer to the Title IX page for more information).

COVID-19 CONSIDERATIONS

All MBKU employees must be fully vaccinated against COVID-19. New employees must show proof of vaccination by the first day of work. Requests for reasonable accommodation due to medical or religious reasons will be considered on a case-by-case basis.